Product and Quality
Are the diamonds sold on PrincessBrideDiamonds.com certified?
Yes, all the diamonds sold on PrincessBrideDiamonds.com come with certifications from reputable gemological laboratories such as the such as the Gemological Institute of America (GIA), IGI, or GCAL. These certifications provide assurance regarding the quality and authenticity of the diamonds.
What quality standards are used for grading your diamonds?
We use industry-standard quality standards, including the 4Cs (cut, color, clarity, and carat weight), to grade our diamonds. This ensures that each diamond meets our high-quality standards.
Do you offer different metal options for your jewelry?
Yes, we offer a variety of metal options for our jewelry, including white gold, yellow gold, rose gold, and platinum. You can choose the metal type that best suits your preferences and style.
Is PrincessBrideDiamonds.com a legitimate online jewelry store?
Yes, PrincessBrideDiamonds.com is our legitimate physical and online jewelry store. We take pride in offering high-quality diamond jewelry, including engagement rings, wedding bands, necklaces, earrings, and more.
Are the diamonds sold on PrincessBrideDiamonds.com real and high-quality?
Absolutely! The diamonds we sell on PrincessBrideDiamonds.com are all real and of exceptional quality. We carefully select each diamond to ensure that they meet the highest standards.
What is the difference between 14k and 18k gold?
The difference between 14k and 18k gold lies in the gold content. 14k gold contains 58.5% pure gold, while 18k gold contains 75% pure gold. The higher the gold content, the more valuable and pure the gold is.
Can I customize jewelry on PrincessBrideDiamonds.com?
Yes, you can definitely customize your jewelry on PrincessBrideDiamonds.com. We offer customization options for select jewelry pieces, allowing you to personalize your engagement ring or other jewelry with different diamond shapes, sizes, and metal types. Please reach out to us to discuss the available customization options.
How can I care for the jewelry purchased from PrincessBrideDiamonds.com?
To ensure the longevity of your jewelry, it's important to follow proper care instructions. We recommend avoiding exposure to harsh chemicals, storing the jewelry in a separate box or pouch, and cleaning it regularly using gentle methods such as mild soapy water and a soft brush.
How can I contact customer service for assistance?
You can easily reach out to our customer service team for any assistance or inquiries. We are always here to help and answer any questions you may have.
Ordering and Shipping
How long does it take to process and ship an order?
We typically process and ship ready to ship items within 1-3 business days. However, please note that made to order items require additional time. The processing and shipping times for each order may vary depending on the specific product. To find the estimated production timeline for the item you are interested in, please refer to the individual product page on our website. We provide detailed information regarding the production time for each item to give you a clear estimate of when your order will be shipped. Rest assured, we strive to process and ship orders in a timely manner while maintaining the highest standards of quality.
What shipping methods do you use, and how long does delivery typically take?
We utilize reliable shipping carriers such as UPS, FedEx, or DHL to ensure secure and timely delivery of your order. For added peace of mind, all packages are shipped with insurance coverage. To maintain the utmost security, we require a signature upon delivery for all packages. This ensures that your order reaches you safely and confirms receipt by an authorized recipient. With our 2-day priority shipping service within the continental United States, you can expect your package to arrive at your designated address within 2 business days. While delivery times may vary based on factors like location and unforeseen circumstances, we are committed to ensuring that your package arrives promptly and that you can enjoy your jewelry with confidence.
Do you offer free shipping?
Absolutely! We are delighted to provide complimentary 2-day express shipping with signature required at delivery for all orders within the continental United States that exceed $500. This means that not only will your order be shipped to you swiftly, but it will also be delivered with an added layer of security, ensuring that it reaches the intended recipient safely. We understand the importance of a seamless and worry-free shopping experience, and our complimentary shipping offer is designed to enhance your satisfaction. Please note that this free shipping offer is applicable only to orders being shipped within the continental United States.
Can I change the shipping address after placing an order?
If you need to change the shipping address after placing an order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, address changes may not be possible.
Do you provide tracking information for orders?
Yes, once your order is shipped, we will provide you with a tracking number via email or text. You can use this tracking number to track the progress of your package on the shipping carrier's website.
Can I request to have my package rerouted to a different address after it has been shipped?
We apologize for any inconvenience, but due to the insurance policies in place to protect your order, we are unable to reroute packages once they have been shipped. Rerouting a package would void the insurance coverage, which is essential for ensuring the safe delivery of your purchase. To ensure the security of your order, we kindly ask that you provide an accurate and secure shipping address during the checkout process. If you have any concerns or need assistance with your delivery, please reach out to our customer service, and we will be happy to help resolve any issues.
Returns and Exchanges
What is your return policy?
We understand that sometimes a return or exchange may be necessary. Here are the details of our return policy:
Ready-to-wear pieces in new condition can be returned or exchanged within 14 days after delivery. To be eligible for a return or exchange, please ensure that the item is in its original condition and accompanied by all the documentation provided with the item. Damaged or worn items will not be accepted for returns.
Made-to-Order Item Returns:
All made-to-order, custom-ordered, and personalized items are considered final sales and cannot be returned or exchanged. If you have any questions or concerns about customizing a piece, we encourage you to contact us before placing your order.
All international sales are considered final, and returns or exchanges are not accepted. We recommend reviewing your order and contacting us with any questions before making an international purchase.
How to Package Your Return:
When returning an item, please ensure it is packaged securely to prevent damage during transit. We recommend using the original packaging or a similar protective packaging material. Additionally, please include all original documentation and any relevant certificates.
If you would like to initiate a return or have any questions regarding our return policy, please contact us. We are here to assist you throughout the return process and address any inquiries you may have.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service, and we will provide you with detailed instructions and a return authorization number. This number helps us track your return/exchange and ensures a smooth process.
What is your return policy for ready-to-wear pieces?
Ready-to-wear pieces in new condition can be returned or exchanged within 14 days after delivery, with all documentation provided with the item.
Do items shipped with a diamond certificate require the certificate for return?
Yes, items shipped with a diamond certificate must be returned with the certificate, or a $150 fee to replace missing documents will be assessed.
Are damaged or worn items eligible for returns?
No, damaged and worn items will not be accepted for returns.
Will there be a restocking cost fee for returned items?
Yes, returned items may be subject to a restocking cost fee.
Are tungsten and moissanite items eligible for returns?
No, tungsten and moissanite items are final sales and cannot be returned or exchanged.
What is the return policy for international sales?
ll international sales are final, and returns or exchanges are not accepted.
Are made-to-order, custom ordered, or personalized items eligible for returns?
No, all made-to-order/custom ordered/personalized items are considered final sale.
How should I package my return?
When returning an item, please ensure it is securely packaged to prevent damage during transit. We recommend using the original packaging or a similar protective packaging material. Don't forget to include all original documentation and any relevant certificates.
Please feel free to contact us if you have any questions or need assistance with your return. We are here to help!
Payments and Financing
What payment methods do you accept?
We offer various payment options, including major credit cards, debit cards, and sometimes alternative methods like PayPal. Additionally, we may provide financing options for qualified customers. Please visit our payments page or contact our customer service for more information on specific payment options and details.
Do you offer financing options for jewelry purchases?
Yes, we understand that purchasing fine jewelry can be a significant investment. That's why we offer financing options to make it more accessible for our customers. We have partnerships with financing providers that offer flexible payment plans and installment options. Please contact our customer service or check our financing options page for more information on the financing options available.
Is my personal and payment information secure on PrincessBrideDiamonds.com?
Absolutely! We take your privacy and security seriously. We have implemented secure payment options and encryption measures to protect your personal and payment information. You can trust that your information is safe with us.
Do you offer layaway options for jewelry?
We apologize for the inconvenience, but at this time, we do not offer layaway options for jewelry purchases.
Warranty and Insurance
What does the warranty cover?
Our warranty provides coverage for manufacturing defects that may be present in the jewelry. This includes any issues or flaws that arise due to the manufacturing process. Additionally, we offer lifetime services such as cleanings, check-ups, and prong re-tightening to ensure the longevity and ongoing care of your jewelry. These services help maintain the quality and appearance of your piece over time.
Please note that our warranty does not cover damage caused by accidents, mishandling, improper care, or normal wear and tear. It is essential to follow proper care instructions and handle your jewelry with care to avoid any potential issues.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What is not covered by the warranty?
The warranty typically does not cover damage caused by accidents, mishandling, improper care, or normal wear and tear. It also does not cover loss or theft of the jewelry.
How do I claim warranty service?
If you encounter an issue covered by the warranty, please contact our customer service with your purchase details and a description of the problem. We will guide you through the warranty claim process and provide further instructions.
Can I purchase additional warranty coverage?
Yes, we offer an extended warranty option through the JM Lifetime care plan. This plan provides additional coverage for repairs up to the value of the piece purchased. It offers an extended period of protection beyond the standard warranty, giving you added peace of mind and ensuring that your jewelry is covered for potential repairs or issues that may arise in the future. The JM Lifetime care plan allows you to enjoy your jewelry with confidence, knowing that it is protected and that you have access to repair services when needed. For more information on the specific terms and details of the JM Lifetime care plan, please contact our customer service or refer to our JM Lifetime Care Plan Page.
Can I add insurance to my purchase?
While we do not provide insurance directly, we highly recommend exploring insurance options through reputable providers such as Jeweler's Mutual. Jeweler's Mutual is a well-known insurance company specializing in jewelry insurance. They offer comprehensive coverage for loss, theft, damage, and other unforeseen circumstances that may affect your valuable jewelry. We encourage you to contact Jeweler's Mutual or other trusted insurance providers to inquire about their insurance policies and obtain the appropriate coverage for your jewelry. Having insurance ensures that your jewelry is protected and gives you peace of mind in case of any unfortunate events. Get a Quote.