FAQs
FAQ
Can I design a custom engagement ring with you?
Yes! Custom design is at the heart of what we do. Whether you’re modifying one of our signature styles or starting from scratch, our expert team will guide you through the process — from sketches and CAD renderings to stone selection and final delivery.
Start Your Custom Design →
What’s the difference between ready-to-ship and made-to-order?
Ready-to-ship rings are already set with a diamond and available in a specific size. These ship out within 1–3 business days. Made-to-order rings are crafted from the ground up just for you — with your selected diamond, size, and customizations. These take about 6–8 weeks to complete.
Do you sell lab-grown diamonds?
Yes. We offer both lab-grown and natural diamonds, all hand-vetted by our owners for quality and brilliance. You can choose your preferred type when customizing your ring.
Is Princess Bride Diamonds family owned?
Yes! We’re proudly family-owned and operated in Huntington Beach, California. Established in 2006, we’ve spent over 15 years helping thousands of couples find the perfect ring and always treat our customers like family.
Shipping questions
How long does shipping take?
Ready-to-ship pieces are processed in 1–3 business days. Made-to-order and custom rings typically take 6–8 weeks. We use insured FedEx or DHL shipping with signature confirmation.
Do you ship internationally?
Yes, we ship to over 20 countries. Please note that international orders are final sale and customers are responsible for any customs duties or taxes charged upon delivery.
Shipping & Processing →
Can I place a rush order?
In many cases, yes. Please contact us at contact@princessbridediamonds.com with your deadline and we’ll let you know if we can expedite your order.
Returns questions
What is your return policy?
We accept returns on ready-to-ship pieces within 14 days of delivery, as long as the item is unworn and in original condition. Custom, engraved, and made-to-order rings are final sale.
All international orders are final sale and not eligible for return or exchange.
Can I exchange for a different size?
Yes. We offer one complimentary resizing for most rings. Contact us to start the process.
WARRANTY & CARE
Do you offer a warranty?
Yes. All of our rings come with a lifetime craftsmanship warranty, which includes free inspections, cleanings, and one resizing within the first year.
Warranty Info →
What does the JM Lifetime Care Plan cover?
The Jewelers Mutual Lifetime Care Plan provides extended protection including prong tightening, rhodium re-plating, polishing, and even replacement for chipped or lost stones due to normal wear.
Learn More →
How do I care for my ring?
Avoid sleeping, showering, or working out with your ring on. Keep it away from lotions and harsh chemicals, and bring it in for regular cleanings and inspections — which we offer for free, anytime.
PAYMENT & FINANCING
Do you offer financing or payment plans?
Yes. We offer flexible monthly payments through Affirm, available at checkout on all purchases.
Is your checkout secure?
Absolutely. Our website uses bank-grade encryption and all transactions are secure and PCI-compliant.
How do I care for my ring?
Avoid sleeping, showering, or working out with your ring on. Keep it away from lotions and harsh chemicals, and bring it in for regular cleanings and inspections — which we offer for free, anytime.
VISIT US
Can I visit your showroom?
Yes! We're located in Huntington Beach, California. Walk-ins are welcome, or you can book a private appointment for a custom consultation.
Book an Appointment →
Where are you located?
We're located in beautiful Huntington Beach, California, just minutes from the coast. Our showroom is inside the Bella Terra shopping center at:
7821 Edinger Ave, Suite 130, Huntington Beach, CA 92647
What can I expect during my visit?
You’ll be welcomed into our family-run showroom and guided through our collection. We’re here to answer questions, show you diamonds and settings, and help you find or create the perfect piece.
Can I bring someone with me?
Yes, you're welcome to bring a guest with you! We kindly ask that you keep your group small, as our showroom is an intimate space. On weekends, we recommend limiting your group to two people to ensure a comfortable experience. Weekdays are much more flexible and typically quieter if you’d like to bring additional guests.
Book an Appointment →
Can I visit your showroom?
Yes! We're located in Huntington Beach, California. Walk-ins are welcome, or you can book a private appointment for a custom consultation.
Book an Appointment →