Frequently Asked Questions
Quick answers about orders, shipping, returns and care.
Ordering and Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, PayPal, Shop Pay, bank wire, and cash in store.
Do you offer financing?
Yes, through Affirm, Shop Pay Installments, PayPal Credit and Wells Fargo.
Is my payment secure?
Yes. Checkout is processed securely by Shopify and meets PCI-DSS standards.
Do you offer layaway?
Not at this time.
Shipping
How long until I get my order?
Ready to Ship pieces ship in 1 to 3 business days. Made to Order and custom pieces take about 6 to 8 weeks, then ship.
Is shipping free?
Yes, free insured express shipping on US orders over $500.
Which carriers do you use?
UPS in the US and DHL Express internationally.
Is my order insured?
Yes, every shipment is fully insured and requires an adult signature.
Do you ship to PO boxes?
No PO, APO or FPO addresses. We can ship to homes, businesses and UPS Access Points.
What if I won't be home?
Ship to another address, or have it held at a nearby UPS location for pickup.
What if my package is lost or damaged?
Contact us right away and we'll handle the insurance claim and make it right.
Returns and Exchanges
What can I return?
Ready to Ship jewelry and in-stock loose diamonds, within 14 days of delivery, US orders only. Made to Order, custom, engraved and special order pieces are final sale.
Is there a restocking fee?
10% on returns. Exchanges have no fee.
Do you offer exchanges?
Yes, online and in store within 14 days of delivery.
Who pays return shipping?
We send a free prepaid return label for eligible US returns.
When will I get my refund?
We email you a confirmation once your return is inspected. Refunds usually appear within 5 to 10 business days.
Sizing and Repairs
Is my first resize free?
Yes, within one year of purchase, done the same day as your appointment.
How long do repairs take?
Repairs are by appointment and finished the same day.
Can I ship my ring for a repair or resize?
Yes. JM Care Plan members get a free insured label; others can purchase one or ship insured on their own.
Warranty and Care
What does your warranty cover?
Manufacturing defects, plus free lifetime cleanings, checkups and prong tightening.
What isn't covered?
Normal wear, loss, theft, lost stones and repairs by other jewelers.
Do you offer extended protection?
Yes, the JM Care Plan and Jewelers Mutual insurance.
