We work with clients remotely on a daily basis. The first step is to fill out our custom design form so we can have the best idea of your desired piece. We can then work back and forth through either email or text. We will share as many photos and videos as you need to give you the best idea of what our jewelry looks like irl!
Depending on the complexity of your design, the time frame will vary. Typically, custom work takes about 1-6 weeks to complete. You will be updated with a more accurate time frame once you contact us with your desired design. To get get started on your design fill out our custom design form.
Our laser engraving starts at a flat $45 that includes 15 characters, every character after this is $3. Engraving is done at our downtown LA office on Tuesdays, and the majority of engraving will be returned that Tuesday evening.
For more complex or custom engravings please reach out to us by email. Email us at firstname.lastname@example.org with a picture of your desired design, and we will provide you with a quote and timeframe.
All of our clients get to enjoy our free prong tightening and deep cleaning services. No appointment necessary, just drop by the store for a couple minutes whenever your jewelry needs a quick refresh.
For our long distance clients, you may send your jewelry in at anytime. We split the shipping cost with you and can help you create an insured label. Contact us so we can help you make shipping arrangements.
For cleaning, you can come by the store anytime for free steam cleaning and checkups. It is the best way to get your ring sparkling again. If you can't make it to the store you can use a toothbrush, dish soap, and warm water.
At Home Care
1. Mix a little bit of dish soap and warm water together in a bowl.
2. Dip your toothbrush and ring in the mixture. Brush your ring to get off build up and residue on the ring
3. After brushing for a couple minutes rinse with water and let it dry
Yes, we have loose diamonds in-store and we also work with a network of diamond partners to provide you with one of the best selections of diamonds. We work with select partners that ensure they are importing their stones through legal channels and reputable sources to ensure the diamonds we provide you are conflict free.
Yes, we will bring in your specifically requested diamonds on an appointment basis. Please email us at email@example.com to let us know what diamonds you would like to see and we will setup an appointment day to meet.
Yes, we offer moissanite from Charles & Colvard and Harro Gem in all of their available shapes and sizes. We do have many options avaialble for you to see live in our showroom as well. If you want to know if we have a certain shape and size in stock contact us.
All of our pieces are made in solid 14K, 18K or Platinum. We also offer alternative metals for men's rings like tungsten and ceramic.
We accept all major credit cards, PayPal, Affirm Financing, Apple Pay, Amazon Pay, or Bank Wire Transfer.
Yes, we offer financing payment options to help you purchase the bridal jewelry of your dreams.
In-Store: You have the option of 6-12 months of 0% interest financing or 24-36 months of 9.99% interest financing. You must apply in-store. Please bring two forms of I.D.
Online: We offer easy monthly payments over 3, 6, or 12 months. Affirm offers rates from 10–30% APR. It's quick and easy. Enter a few pieces of information for a real-time decision. Checking your eligibility won't affect your credit score. There are also no hidden fees. Know up front exactly what you'll owe, with no hidden costs and no surprises. Just select Affirm at checkout.
We are always here to help repair and maintain your jewelry. Our store works on a case by case basis and we will help you to find the best solution for your repair.
If you can visit our Huntington Beach location feel free to bring your piece by at anytime and we will give you an assessment and quote of what needs to be done.
If you are out of the area, and need to work remotely with us please contact us so we can best assist you with your repair.
The pricing of repairs varies depending on the piece, and we need to see the piece live for inspection before giving the final quote for repair. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
We need to take into account the type of piece that needs to be repaired, what needs repairing, metal type, mm thickness of the piece, complexity of design, and the amount of size adjustment needed.
We typically only repair fine items made in 10K, 14K, 18K, or Platinum. However, in some special instances we may be able to repair your sterling silver jewelry.
The majority of repairs can be completed within a day. We work on an appointment system for repairs to make sure you can bring your pieces in without having to part with them for too long. Please visit our showroom or contact us so we can best help with your repair and setup an appintment date.
We allow ready to wear pieces to be returned or exchanged within 14 days after delivery, please contact us as soon as possible. The return or exchange amount will be less a 10% re-stocking fee and $35 for shipping.
Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for return or exchange. We reserve the right to refuse any return or exchange if we believe the items purchased are intentionally damaged or have been misused. We are not responsible for return shipping charges, and the original shipping charges are nonrefundable.
Returns for loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.
All made to order/custom ordered/personalized items are FINAL sale. If you have questions about customizing a piece, please contact us BEFORE placing your order.
The most accurate way to get her ring size is to take her to a jewelry store to be professionally sized. This way, when we make her ring, it is an exact fit. If you want to surprise her, and are not sure what her ring size is, we recommend choosing a ring size airing on the larger side. The average ring women's ring size is between a US 5 and 7. We want to make sure the ring will go on for the proposal! Visit us after your proposal for your free complimentary sizing. The re-sizing typically takes us about an hour.
Sales tax is only collected on US orders shipped to addresses in California. We do not charge sales tax on orders outside of California.
Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Duties and taxes vary depending on your country. Please check with your local government to see what your rates will be. You can also message us here on the website and we can help find more information on your duties and taxes.
In-Store Pick-Up - You can place your order online, and pick it up in-store for free. This is a great option if you live near Huntington Beach, CA. Click Here for our location and hours.
2Day - Complimentary 2Day Shipping for all domestic online orders over $500. This service is fully insured and safe with signature required at pick up.
Overnight - You may upgrade any order to Overnight for an extra $50. If you have placed an order and would like to upgrade shipping please contact us as soon as possible.
International Priority - International orders are shipped International Priority with insurance. The price varies depending on the country and can be calculated at checkout. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check local regulations prior to placing your order to confirm taxes and duties.
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, check ups and cleaning services. We also include complimentary side diamond replacements for the first 12 months.
In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be brought back or mailed to our showroom for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Princess Bride Diamonds jewelry.