We strive to provide excellent customer service, including efficient repair processing. Here's how repairs are handled:
When you contact us regarding a repair, our team will guide you through the process. We'll ask for details about the item, the repair needed, and any supporting documentation you may have, such as receipts or certificates.
Once we receive the item for repair, our skilled professionals carefully assess the damage or issue. We examine the piece thoroughly to determine the best course of action for repair.
3. Repair Plan and Estimate:
After the assessment, we develop a repair plan tailored to your specific needs. We provide a detailed estimate, including the cost and turnaround time for the repair. We will communicate this information to you promptly.
We await your approval of the repair plan and estimate before proceeding. We want you to have complete confidence in the repair process and understand all aspects of the proposed solution.
5. Skilled Repair Work:
Our experienced master jewelers execute the repair with meticulous attention to detail and the utmost care. We employ advanced techniques and use high-quality materials to ensure the best possible outcome.
6. Packaging and Shipping:
Once the repair has passed our quality control checks, we carefully package the item to ensure it's safe transit. We use secure shipping methods to protect your valuable jewelry during transportation.
Your repaired item will be returned to you as promptly as possible. We understand the importance of secure delivery, and for your peace of mind, a signature will be required upon delivery. This ensures that your repaired item reaches you safely and is received by the intended recipient. We will also provide you with tracking information so that you can monitor the progress of your package and anticipate its arrival. Rest assured, we prioritize the safety and security of your valuable jewelry throughout the entire return process.