Customer Service

Shipping & Processing

Discover the ins and outs of our shipping process at Princess Bride Diamonds. From processing times to delivery methods, we've got you covered. Explore our shipping policies, including average delivery times for domestic and international orders, signature requirements, and important details about duties and VAT charges for international shipments. Plus, find out if we ship to your country and learn how to get in touch with us for any shipping-related inquiries. Trust us to handle your precious packages with care from start to finish.

Processing Time:

  • In-stock Items: We process in-stock items within 1-3 business days.
  • Made to Order: Made-to-order items typically require an estimated 6-8 weeks for production. Please refer to individual product pages for specific production timings.
  • Rush Orders: For rush orders, please email us at contact@princessbridediamonds.com to inquire about possibilities. Please note that the chosen shipping method does not affect production time.

Shipping Process:

  • Notification: Once your piece is complete, we'll send you an email notification with tracking information so you can monitor your package's journey.
  • Delivery: To ensure the security of your package, all deliveries require a signature upon receipt.
  • Failed Deliveries: Costs incurred due to returned packages resulting from failed delivery attempts are the responsibility of the purchaser.

Average Shipping Times (Processing times still apply):

  • FedEx 2-Day: Delivery within 2 business days, excluding weekends and holidays.
  • FedEx Overnight: Next business day delivery, excluding weekends and holidays.
  • DHL International: International delivery typically takes 3-8 business days, excluding weekends and holidays.

International Orders:

  • Duties/VAT: Duties and VAT charges are the responsibility of the purchaser and will be collected by FedEx or DHL upon delivery.
  • Unpaid Duties/VAT: Princess Bride Diamonds cannot be held responsible for returned packages due to unpaid duties or VAT charges.

Countries We Ship To:

  • Australia 🇦🇺
  • Austria 🇦🇹
  • Belgium 🇧🇪
  • Canada 🇨🇦
  • Denmark 🇩🇰
  • Finland 🇫🇮
  • Germany 🇩🇪
  • Hong Kong 🇭🇰
  • Ireland 🇮🇪
  • Italy 🇮🇹
  • Netherlands 🇳🇱
  • New Zealand 🇳🇿
  • Norway 🇳🇴
  • Singapore 🇸🇬
  • South Korea 🇰🇷
  • Spain 🇪🇸
  • Sweden 🇸🇪
  • Taiwan 🇹🇼
  • United Arab Emirates 🇦🇪
  • United Kingdom 🇬🇧
  • United States 🇺🇸

If your country is not listed above, please email us at contact@princessbridediamonds.com for further assistance.

For any inquiries regarding shipping, please feel free to contact us. We're here to help!