Jewelry Care Guide
Fine jewelry is durable but not indestructible. This is our guide on how to properly care for your special pieces. This includes daily wear tips, cleaning and storage, handling and maintenance, and information about additional care options.
While it's tempting to wear your jewelry during all activities, it's important to remove them during physical activities such as swimming or sports to prevent physical damage or exposure to chlorinated water. This ensures your jewelry maintains its integrity and brilliance.
Chemicals found in everyday items such as perfumes, lotions, hairsprays, and household cleaners can dull the brilliance of gemstones and metals. Remove your jewelry before applying these products and ensure they are completely dry before putting them back on.
Prolonged exposure to sunlight and extreme heat can cause gemstones to fade or change color, especially delicate stones like amethyst or kunzite. Store your jewelry away from direct sunlight and heat sources when not in use.
Clean your jewelry regularly using a dish soap and warm water. Use a soft-bristled brush to gently scrub away any dirt or residue. Rinse thoroughly and pat dry with a soft cloth.
Store your jewelry in a clean, dry place away from other pieces to prevent scratches or tangling. Consider using individual jewelry pouches or compartments to keep each piece separate and protected.
We offer professional cleaning as a complimentary service for all jewelry purchased from us to help restore the jewelry back to its original shine. For intricate pieces or those with delicate gemstones, our expert jewelers will delicately clean your jewelry to ensure it sparkles like new.
Treat your jewelry with care and gentleness to avoid unnecessary wear and tear. Avoid dropping or banging your jewelry against hard surfaces, as this can damage delicate gemstones and settings. When not in use, store your jewelry in a safe and secure place to prevent accidental damage.
If you notice any damage or issues with your jewelry, such as loose stones or damaged settings, it's essential to have them repaired promptly by a professional jeweler. Our expert craftsmen can skillfully repair and restore your jewelry to its original condition, ensuring it remains beautiful and wearable for years to come. Contact us to start a repair request.
Periodically inspect your jewelry for any signs of damage, such as loose stones, worn prongs, or scratches. Regular checks help identify issues early on, allowing for prompt repair and preventing further damage.
All our engagement rings, wedding rings, and fine jewelry are accompanied by a lifetime service warranty. This entails complimentary cleanings, check-ups, and prong re-tightening for the duration of ownership. Our warranty extends to cover any quality concerns resulting from manufacturing defects.
Within the initial year of purchase, we offer one free polishing or rhodium plating, as well as one complimentary sizing. For more extensive coverage, encompassing damage from wear and tear or loss, we advise considering insurance or our Jewelry Care Plan.
The JM Lifetime Care Plan provides comprehensive repair coverage for your jewelry, up to its value. It must be purchased for each individual piece before leaving the store.
Covered services include lost side diamond replacement, resizing, polishing, rhodium plating, prong rebuilding, and shipping costs. However, it doesn't cover complete loss or theft. The plan is a one-time payment, priced according to the item's value. Learn More.
Consider insuring your valuable jewelry pieces against loss, theft, or damage. Insurance provides peace of mind knowing that your investment is protected. Learn more.
