Warranty
At Princess Bride Diamonds, we stand behind the quality of our products with a comprehensive lifetime service warranty. Here's what you can expect from our warranty.
Lifetime Warranty:
All engagement rings, wedding rings, and fine jewelry purchased from us are covered by our lifetime service warranty. This includes:
- Free cleanings and check-ups
- Prong re-tightening
- Coverage for manufacturing defects
- One free polishing or rhodium plating within the first year of purchase
- One free sizing within the first year of purchase
Warranty Limitations:
While our warranty provides extensive coverage, there are some limitations to be aware of:
- Normal wear and tear are not covered.
- Repairs conducted by another jeweler void the warranty.
- Loss of center stones or stones valued at $500 or more is not covered.
- Complete loss or theft of the ring is not covered for replacement.
- Shipping costs for domestic U.S. customers are the responsibility of the buyer, while international clients are responsible for all shipping costs and applicable duty or VAT taxes.
Examples of Normal Wear and Tear
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Frequent contact with most surfaces can lead to visible scratches on rings or other jewelry pieces, which is typical with regular use.
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Over time, daily activities can cause settings to loosen, especially in rings and earrings. You may always bring your piece in for complimentary re-tightening.
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Exposure to harsh chemicals, sunlight, or abrasive conditions can cause certain gemstones to become dull or fade. This is particularly common with more porous gemstones such as opals, moonstones, and pearls.
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Prongs that hold gemstones in place can bend when they catch on fabric or are knocked against a hard surface.
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The band of a ring, especially if it's very delicate, can wear down over time due to normal use.
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Jewelry that comes into contact with household cleaners, cosmetics, or swimming pool chemicals may discolor.
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The backings of earrings can become loose over time with regular use, leading to a less secure fit.
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With regular use, the prongs on rings and other jewelry can wear down, reducing their ability to securely hold stones.
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Over time, the rhodium plating on white gold jewelry will wear off, revealing the natural yellowish-white color of the metal beneath. This is a natural and expected process and does not harm the integrity of the jewelry. Yearly re-plating can restore the original appearance.
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Accidents can happen. Typically, a significant amount of force or pressure must be applied to bend or crush a ring. This occurrence is not considered normal wear and tear, as it usually results from an unusual external impact.
Additional Care Options:
For added peace of mind, we offer two additional care options:
- JM Lifetime Care Plan: This plan provides comprehensive coverage for repairs, including the replacement of lost side diamonds, resizing, polishing, and more. Pricing varies based on the item's value.
- Jeweler's Mutual Insurance: Protect your jewelry against loss, theft, and damage with Jeweler's Mutual Insurance. This yearly subscription service covers the replacement of your ring and includes worldwide travel protection.
Whether you choose our lifetime warranty, JM Lifetime Care Plan, or Jeweler's Mutual Insurance, you can trust Princess Bride Diamonds to provide exceptional service and support for your jewelry needs.