Lifetime Warranty

All of our engagement rings, wedding rings, and fine jewelry come standard with a lifetime service warranty. This includes free cleanings and check-ups, as well as prong re-tightening, for the lifetime of your piece. Our warranty also covers any quality issues stemming from manufacturing defects. Additionally, within the first year of purchase, we offer one free polishing or rhodium plating, and one free sizing. For more comprehensive coverage, including damage from wear and tear or loss, we recommend purchasing insurance or our Jewelry Care Plan.

Limitations:

  • This warranty does not cover issues resulting from normal wear and tear. Should your piece incur damage from such wear and tear, we will assess the situation and inform you of the labor costs and material fees associated with the repair service.
  • If the ring is repaired by another jeweler, the work is not covered by our warranty, and our warranty becomes void. However, we can still assist with future repairs.
  • We do not cover the loss of center stones or any stones valued at $500 or more.
  • The warranty does not extend to ring replacement in cases where the entire ring is lost or stolen.
  • If you reside in the Domestic U.S., you are responsible for shipping costs to and from our store. You may use your own courier or purchase our prepaid shipping label, which includes 100% insurance coverage for your items in the event the package is damaged, lost, or stolen.
  • International clients are responsible for all shipping costs, as well as any applicable duty or VAT taxes.

Additional Care Options

JM Lifetime Care Plan

The JM Lifetime Care Plan offers comprehensive coverage for repairs needed, up to the value of your jewelry. This plan must be purchased individually for each piece you wish to cover and before the jewelry leaves the store.

This plan covers a wide range of services, including the replacement of lost side diamonds, resizing, polishing, rhodium plating, rebuilding prongs, and even shipping costs. However, please note that it does not cover the complete loss or theft of the piece. The cost of the plan is a one-time payment and varies based on the value of the item you want to insure.

Jeweler's Mutual Insurance

Jeweler's Mutual Insurance provides coverage for the replacement of your ring in the event of loss or theft. It also protects against damage and includes loss or theft coverage during worldwide travel. However, it does not cover cosmetic repairs such as polishing or rhodium plating. This insurance is available through a yearly subscription service, which can be started or stopped at any time. The typical cost ranges from 1–2% of the ring's appraised value per year.