Customer Service

Diamond and Ring Upgrade Policy

Our Engagement Ring Upgrade Policy reflects Princess Bride Diamonds' commitment to adapting alongside our customers' lives, offering flexibility and value through our straightforward upgrade options. For more details or to schedule your upgrade consultation, please contact us.

Eligibility:

  1. Original Purchase Requirement: This policy is applicable exclusively to engagement rings initially purchased from Princess Bride Diamonds. A valid proof of purchase is required to facilitate the upgrade process. Please note, we do not buy back the original diamond as part of the upgrade process.
  2. Exclusions: This policy is designed for customers seeking a hassle-free upgrade. It focuses on offering a seamless and enjoyable experience when selecting a new ring, providing a discount on the setting while maintaining competitive diamond prices.

Upgrade Benfits:

  1. Discounted Settings: Enjoy a significant discount on the new setting, ensuring an affordable upgrade irrespective of your original ring’s condition. Our diamond prices are keenly monitored daily to ensure they are the most competitive in the market.
  2. Personalized Consultation: Begin your upgrade experience with a consultation that focuses on understanding your new preferences and showing you options that meet your current needs.
  3. Quality Assurance: Each new ring undergoes rigorous checks to ensure it upholds the high standards of Princess Bride Diamonds.

Upgrade Process:

  1. Consultation: To initiate an upgrade, schedule a consultation with our expert jewelers by contacting our customer service. Bring documentation of your original purchase to verify ownership.
  2. Selection: Choose from our range of engagement rings during your appointment. Our team will guide you through the selection process, ensuring you find a ring that aligns perfectly with your updated style.
  3. Completion of Upgrade: After selecting your new engagement ring, we will apply your exclusive discount and finalize your purchase. The final preparation of your new ring includes a thorough inspection to ensure flawless quality.

Terms and Conditions:

  • The upgrade policy is available only to the original buyer and is non-transferable.
  • Upgraded rings are final sale and cannot be returned or exchanged.
  • Princess Bride Diamonds reserves the right to modify or terminate this policy at any time without prior notification.

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