Returns and Exchanges

We want you to love your jewelry. If your Ready to Ship piece isn't quite right, here's how we can help.

RETURNABLE

Ready to Ship jewelry and loose diamonds

  • 14 days from delivery (US only)
  • Unworn, with all original documents
  • 10% restocking fee on returns, none on exchanges
  • Free prepaid return label

Resized rings can still be returned. Worn or damaged items can't be accepted.

FINAL SALE

Made to order and special pieces

  • Made to Order jewelry
  • Custom or personalized pieces
  • Special order loose diamonds
  • Engraved pieces
  • International orders
Missing documents?A $150 replacement fee applies per item for any missing certificates, appraisals or original documents.

How to start a return

1

Contact us

Email us within 14 days of delivery to request a return authorization.

2

Pack it carefully

Follow the packing steps below.

3

Ship it free

Use the prepaid label we send for US orders.

4

We inspect it

Once received and verified, we'll process your refund or exchange.

How to package your return

  1. Use the original ring box and double box it for extra protection.
  2. Wrap your jewelry securely inside the inner box.
  3. Seal the outer box and attach the return label we provide.
  4. Drop off the package at a UPS location.

Good to know

Exchanges

Want a different size or style? Email us and we'll walk you through your options.

Cancellations

Custom and Made to Order pieces can't be canceled once production starts. If your order is eligible for cancellation, we'll refund the amount paid minus any non-refundable deposits or fees.

Refunds

Once we receive and inspect your return, you'll get an email confirmation from us. Refunds go back to your original payment method and usually appear within 5 to 10 business days.

Returns FAQ

How long do I have to return my order?
14 days from delivery for eligible Ready to Ship jewelry and in-stock loose diamonds, US orders only.
Is there a restocking fee?
A 10% restocking fee applies to returns. Exchanges have no restocking fee.
Can I return a Ready to Ship ring after it's been resized?
Yes, within 14 days of delivery. Since the ring has been modified, the 10% restocking fee applies.
Can I return a Made to Order or custom ring?
No. Made to Order and custom pieces are made just for you and are final sale.
Can I return an engraved piece?
Engraved pieces are personalized just for you and are final sale.
Do you offer free return shipping?
Yes, we send a prepaid insured return label for eligible returns.
My Ready to Ship ring doesn't fit. Do I need to return it?
No need! Your first resize is free within one year, done the same day as your appointment. Request a resize
When will I get my refund?
Once we receive and inspect your return, we'll email you a refund confirmation right away. Your refund goes back to your original payment method and usually appears within 5 to 10 business days, depending on your bank or card company.

Start a Return or Exchange

Email us your order number and we'll take it from there.

Email Us