Customer Service
Princess Bride Diamonds is committed to providing the highest level of customer service. For more information, please contact us at 714-899-1122, text us, or email us.
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We have one location in Huntington Beach, CA. 7821 Edinger Ave Suite 130, Huntington Beach, CA 92647.
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Princess Bride Diamonds processes in-stock items within 1-3 business days and made-to-order items within 6-8 weeks, with expedited options available upon request. Once completed, customers receive an email notification with tracking information, and all deliveries require a signature for security; international orders may incur additional duties and VAT charges, which are the purchaser's responsibility. The company ships to numerous countries, including the US, Australia, Canada, and several European and Asian countries, with specific details and support available via contact@princessbridediamonds.com for shipping-related inquiries or countries not listed. More details about shipping.
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Proper packaging is crucial to ensure that your item is protected and that the insurance coverage is effective in the event of damage, loss, or theft during transit. Please follow the steps below carefully to package your return correctly: How to package your shipment.
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We offer custom design services to bring your unique vision to life. Whether you have a specific design in mind or need assistance in creating a one-of-a-kind ring, our expert jewelers are here to help: learn more.
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We offer free ring sizing within the first year of purchase. Learn more.
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Submit a request form to inform us that you need your ring resized.
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Add a special personalized message to your jewelry. Learn more.
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All international orders are FINAL SALE. International delivery typically takes 3-8 business days, excluding weekends and holidays. Duties and VAT charges are the responsibility of the purchaser and will be collected by FedEx or DHL upon delivery. Princess Bride Diamonds cannot be held responsible for returned packages due to unpaid duties or VAT charges.
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At Princess Bride Diamonds, we stand behind the quality of our products with a comprehensive lifetime service warranty. Here's what you can expect from our warranty. Learn more.
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We offer a free temporary sizer until you can have your ring sized! Available in-store only.
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For rush orders, please email us at contact@princessbridediamonds.com to inquire about possibilities. Please note that the chosen shipping method does not affect production time.
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Your order status will typically involve two points of contact: the first for confirmation and the second for completion. Once your order is ready to ship, we will update it with a tracking number as soon as possible. Order tracking page.
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Wear your jewelry worry-free with insurance from Jewelers Mutual Group, trusted for over 110 years. Get a Quote.
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Your jewelry is more than just metal and gemstones. It's a physical representation of the most important moments in
your life. Keep those cherished moments protected with JM Care Plan. Learn more. -
At Princess Bride Diamonds, upgrade your engagement ring at a significant discount to better match your evolving style and preferences. Our policy offers a personalized consultation and ensures quality assurance on all new selections, exclusively for original purchasers. Please note, all upgrades are final sale and the policy terms are subject to change without prior notice. Learn more.
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Take your old jewelry and redesign it into something new! Learn more.
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Looking for more options than what we have in our current inventory? Learn more about how that process works.