Returns & Exchanges
Easy Returns with 100% Money Back Guarantee
100% Full Refund
We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund or exchange - no questions asked. Many retailers charge a restocking fee for returns; we don't charge you a cent.
Additional Terms & Conditions
Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Princess Bride Diamonds will not be accepted .
Loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.
Since we cannot resize eternity bands and tension rings, they need to be completely re-crafted. So it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, please contact us.
Special/custom orders are not returnable.
How to Send in Your Return
All US orders ship with a PREPAID return mailing label. To ship an item back to Princess Bride Diamonds please:
Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.
Mail your package by dropping off your package at a UPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location. [www.ups.com/dropoff]