Customer Care

How to package your return

To ensure your jewelry is protected during transit, please follow the steps below carefully.

Step 1: Get the Right Boxes

  • Your return must be double-boxed using official UPS or FedEx express boxes.
  • You may reuse the original shipping boxes if they are in good condition (no tears, holes, or damage).
  • If you do not have the original boxes, you can get free express boxes at any official UPS or FedEx location.

Ask for:

  1. One small express box
  2. One medium express box

No purchase is required for these boxes.

Step 2: Pack Your Jewelry Securely

Inner Box

  • Place your jewelry inside its original jewelry box.
  • Put the jewelry box inside a small express box.
  • If the original jewelry box is unavailable, secure the item carefully inside the small express box.

Outer Box

  • Place the small box inside a medium express box.
  • Fill any empty space with bubble wrap or packing material so nothing moves inside.

This double-boxing method is required for protection and insurance purposes.

Step 3: Seal and Label the Package

  • Seal the outer box completely with strong packing tape.
  • Tape all seams and edges securely.
  • Attach the shipping label (provided or purchased through us) to the top of the box.
  • Remove or fully cover any old shipping labels.

Step 4: Drop Off at an Official Carrier Location

  • Drop your package off at an official UPS or FedEx location only.
  • Do not use third-party or “authorized” shipping affiliates.
  • Using unofficial locations may void insurance coverage.

Important Reminder

Proper packaging is required to ensure your jewelry is protected and fully insured during transit. If you have any questions before shipping, please contact our team and we will be happy to help.

Questions?

Contact Us