Customer Care Center

Welcome to the Princess Bride Diamonds Customer Care Center. This page serves as a centralized hub for all customer support information, policies, and resources. You will find quick answers below, along with direct links to full pages for more detailed information.

If you need personal assistance at any time, our team is always happy to help.

Contact Us

Princess Bride Diamonds
7821 Edinger Ave #130
Huntington Beach, CA 92647
Phone: 714-899-1122
Email: support@princessbridediamonds.com

Appointments & Consultations

We recommend scheduling an appointment for engagement rings, custom jewelry design, and in-depth consultations. Appointments allow us to provide personalized guidance and dedicated time with one of our jewelry specialists.

Walk-ins are welcome when availability allows.

➡️ Visit our Appointments page to schedule your visit or learn more.

Engagement Rings & Custom Jewelry

We offer both ready-to-ship and made-to-order engagement rings.

➡️ Learn more about timelines, customization, and the design process on our Engagement Rings Guide, Custom Jewelry, and Fine Jewelry pages

Shipping & Processing

  • In-stock items typically ship within 1–3 business days.
  • Made-to-order and custom pieces require approximately 6–8 weeks for production prior to shipment.
  • All shipments are fully insured and require an adult signature upon delivery.
  • Tracking information is provided once your order ships.
  • International customers are responsible for any applicable duties, VAT, or import fees.

➡️ For complete details, please review our Shipping & Processing Policy.

Returns & Exchanges

  • Eligible ready-to-ship jewelry and in-stock loose diamonds may be returned or exchanged within 14 days of delivery for U.S. orders.
  • International orders are final sale.
  • Custom, made-to-order, engraved, resized, or special-order pieces are final sale.

➡️ Please review our full Returns & Exchanges Policy for eligibility, timelines, and instructions.

Repairs

We offer professional jewelry repair services, including stone tightening, prong work, restoration, and general maintenance. Timelines and availability vary depending on the type of repair and the piece being serviced.

➡️ Visit our Jewelry Repairs page to learn more about available services and what to expect.

Resizing

Ring resizing services are available for eligible pieces. Resizing timelines and options depend on the ring style, metal type, and design details.

➡️ Visit our Ring Resizing page for full information, eligibility details, and request instructions.

Jewelry Care & Maintenance

Proper care helps maintain the beauty and longevity of your jewelry.

  • We recommend periodic professional inspections for engagement rings and diamond-set jewelry.
  • Clean jewelry using mild soap, warm water, and a soft brush.
  • Store pieces separately to avoid scratching.

➡️ View our full Jewelry Care Guide for detailed care recommendations.

Payments & Financing

We offer a variety of payment and financing options, including:

  • Credit and debit cards
  • Apple Pay
  • PayPal and PayPal Credit
  • Shop Pay Installments
  • Affirm
  • Wells Fargo Financing
  • Bank wire transfers
  • Cash payments in-store

➡️ Visit our Payments & Financing page for full details and eligibility information.

Frequently Asked Questions

Our FAQ page covers common questions about diamonds, engagement rings, customization, timelines, and policies.

➡️ Visit our FAQ page for quick answers.

Still Need Help?