Customer Care Center

Everything you need, all in one place

Quick answers below, with links to full details. Need a human? We are always happy to help!

CONTACT US

  • VISIT: 7821 Edinger Ave, Suite 130, Huntington Beach, CA 92647. In Bella Terra, behind Baccio di Latte.
  • TEXT OR CALL: 714-899-1122. Text is fastest!
  • EMAIL: support@princessbridediamonds.com
  • HOURS: Mon to Fri 11am to 6pm. Sat & Sun 10am to 6pm. Open every day!
Email support

APPOINTMENTS

  • Book an appointment for engagement rings, wedding rings, and jewelry consultations.
  • Walk-ins are always welcome.
  • Visiting on a weekend? Book ahead, we get busy!
See appointment options

ENGAGEMENT RINGS & CUSTOM JEWELRY

  • READY-TO-SHIP: In-stock rings, yours right away.
  • MADE-TO-ORDER: Custom rings built to your vision, about 6 to 8 weeks.
  • FINE JEWELRY: Earrings, necklaces, bracelets, and bands for every day.
Engagement Ring GuideCustom DesignFine Jewelry

SHIPPING

  • In-stock items ship in 1 to 3 business days.
  • Custom pieces take about 6 to 8 weeks to make, then ship.
  • Every shipment is fully insured.
  • An adult signature is required at delivery.
  • Tracking is emailed when your order ships.
  • International orders: duties and taxes are paid by the customer.
Read shipping details

RETURNS & EXCHANGES

  • Ready-to-ship jewelry and in-stock loose diamonds: 14 days to return or exchange (U.S. orders).
  • Custom, made-to-order, engraved, resized, and special-order pieces: final sale.
  • International orders: final sale.
Read return details

REPAIRS & RESIZING

  • Repairs: stone tightening, prong work, restoration, and more.
  • Resizing: available for most rings.
  • Walk in anytime for an assessment and quote.
Jewelry RepairsRing Sizing

JEWELRY CARE

  • Free professional cleaning and checkup anytime. We recommend every 6 months.
  • At home: mild soap, warm water, soft brush.
  • Store pieces separately so they do not scratch.
Daily Care Guide

PAYMENTS & FINANCING

  • Cards, Apple Pay, PayPal, and cash in-store.
  • Financing: Shop Pay Installments, Affirm, PayPal Credit, and Wells Fargo.
  • Bank wire transfers accepted.
Affirm Financing

STILL NEED HELP?

  • Contact Us for anything at all
  • Make an Appointment for one-on-one help
  • Visit Us for directions and parking
Make an AppointmentVisit Us

Whether it is your first visit or your fiftieth, you are family here.