5.0mm Alexis 5-Stone Halo Diamond Ring
- Remove jewelry before sleeping, exercising, showering, or using lotions and chemicals.
- Clean with warm water, mild dish soap, and a soft toothbrush.
- Store each piece separately to avoid damage or tangling.
- Complimentary lifetime cleanings and inspections included.
- In-stock items ship in 1–3 business days. Made-to-order and custom pieces require production time listed on each product page.
- Fully insured shipping with trusted carriers. Adult signature required on delivery.
- Tracking is emailed once your order ships. Shipping times begin after processing is complete.
- International orders may incur duties and VAT, which are the customer’s responsibility.
We want you to feel confident and happy with your purchase. If you’re not completely satisfied with your ready-to-ship item, we’re here to help under the following guidelines:
Ready-to-Ship Jewelry & In-Stock Loose Diamonds
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Returns and exchanges accepted within 14 days of delivery (U.S. orders only).
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International orders are final sale and not eligible for return or exchange.
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A 10% restocking fee applies to all returns.
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Items must be in original, unworn condition, with all original documentation (e.g., diamond certificates, appraisals).
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Items that show signs of wear or damage will not be accepted.
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Missing documents will incur a $150 replacement fee per item.
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We offer free return shipping labels for eligible U.S. returns — just reach out to request one.
Made-to-Order & Custom Orders
These items are final sale and cannot be returned or exchanged:
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Made-to-order jewelry
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Custom or personalized pieces
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Special order loose diamonds
Order Cancellations
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Once production has started, custom or made-to-order items cannot be canceled.
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If your order is eligible for cancellation, we’ll refund the amount paid minus any non-refundable deposits or fees.
Refunds
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Once we receive and inspect your return, we’ll notify you about your refund status.
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If approved, refunds will be issued to your original payment method.
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Please allow a few business days for the refund to appear on your account.
Exchanges
If you'd like to exchange an item:
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Email us at support@princessbridediamonds.com and we’ll guide you through your options.
How to Start a Return or Exchange
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Contact us within 14 days of delivery to request return authorization.
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Carefully package the item in original condition with all documentation.
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Use the prepaid label (for U.S. orders) to ship it back to us.
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Once received and verified, we’ll process your refund or exchange.
How to Package Your Return
Step 1: Use the original ring box and double-box for added protection.
Step 2: Wrap jewelry securely inside the inner box.
Step 3: Seal the outer box and attach the provided return label.
Step 4: Drop off the package at an official carrier location (FedEx, UPS, etc.).
Questions?
We’re here for you.
Email us anytime at info@princessbridediamonds.com and we’ll be happy to help.
- Complimentary lifetime cleanings, inspections, and prong retightening included.
- Manufacturing defects are covered. One free resizing and polishing or rhodium plating included within the first year.
- Normal wear, loss, theft, and third-party repairs are not covered.
- Shipping costs for warranty services are the buyer’s responsibility.
Let customers speak for us
What customers think about the store
The reviews highlight exceptional customer service, high quality products with stunning sparkle and brilliance, and an overall excellent purchasing experience. Customers rave about the beauty of the jewelry pieces, especially the engagement rings, and many not...