Your fine jewelry is made to last a lifetime, but like anything valuable, it needs proper care. Follow these tips to keep your pieces looking beautiful and secure for years to come.

Daily Wear Tips

Jewelry is best worn with care in mind.

• Put it on last when getting ready, and take it off first when winding down.

• Keep a designated dish or pouch nearby when removing jewelry.

• Avoid wearing rings or bracelets while sleeping to prevent wear on prongs or delicate chains.

Routine & Physical Activity

Everyday tasks and workouts can put stress on your jewelry.

• Remove pieces before showering, cooking, gardening, or cleaning.

• Avoid wearing jewelry at the gym, during sports, or while lifting—this reduces the risk of impact damage or loosening stones.

Avoid Exposure to Chemicals

Chemicals can dull or even corrode both metals and gemstones.

• Remove jewelry before using cleaning products or hand sanitizers.

• Avoid lotions, perfumes, and hairsprays while wearing jewelry.

• Take jewelry off before swimming in pools or hot tubs.

Sunlight and Heat

Certain gemstones, like amethyst, kunzite, and opal, can fade or become damaged from prolonged sunlight or heat exposure.

• Store jewelry in a cool, dry place, away from direct sunlight or heating sources.

Cleaning and Storage

Gentle Cleaning
Use mild dish soap, warm water, and a soft toothbrush to clean your pieces. Pat dry with a lint-free cloth. Avoid using abrasive materials or harsh chemicals.

Storage
Keep each piece in a soft pouch or its own compartment inside a jewelry box to prevent scratching and tangling.

Professional Cleaning
Bring your jewelry in for a professional cleaning and inspection as often as you like! This service is always available and included for free with your purchase.

Handling and Maintenance

Gentle Handling
Always handle your jewelry by its band or chain, not the gemstone. This prevents loosening over time.

Repairs
If something feels loose or looks damaged, stop wearing the piece and bring it in right away for assessment and repair.

Regular Checks
Get into the habit of examining your jewelry for loose stones, worn prongs, or surface damage. Early detection can prevent costly fixes later.

Additional Care Options

Our Warranty
We stand by our craftsmanship and offer warranty coverage for qualifying pieces. Ask us for full details.

JM Lifetime Care Plan
We offer the Jewelers Mutual Lifetime Care Plan to cover routine maintenance like resizing, retipping prongs, and professional cleaning—for life.

Jewelers Mutual Insurance
For full protection against loss, theft, or accidental damage, we recommend insuring your fine jewelry with Jewelers Mutual, a trusted name in jewelry protection.

At Princess Bride Diamonds, we strive to provide a seamless shopping experience. Below you'll find an overview of our shipping and processing policies:

Processing Time:

• In-Stock Items: Processed within 1-3 business days.

• Made-to-Order Items: Production typically takes 6-8 weeks.

Rush Orders:

If you require a faster turnaround, please contact us directly to discuss potential options. Please note that selecting expedited shipping will not speed up the production time.

Shipping Notification:

Once your order is ready to ship, you'll receive an email containing tracking information.

Delivery Requirements:

A signature is required upon delivery to ensure your order arrives safely. If a package is returned due to unsuccessful delivery attempts, additional shipping costs will be the purchaser's responsibility.

International Orders:

International customers are responsible for duties, taxes, and VAT, which are typically collected by the carrier (e.g., FedEx, DHL) upon delivery. Failure to pay these fees may result in the package being returned.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your ready-to-ship item, we offer returns and exchanges under the following conditions.

Ready-to-Ship Jewelry & In-Stock Loose Diamonds

• Returns and exchanges are accepted within 14 days of delivery for domestic orders only.
• All international orders are final sale and not eligible for return or exchange.
• All returns are subject to a 10% restocking fee.
• Items must be returned in their original, unworn condition and include all original documentation, such as diamond certificates and appraisals.
  Damaged or worn items will not be accepted.
• A $150 document replacement fee will apply for any missing certificates or essential paperwork.
• We offer free return shipping labels for eligible domestic returns upon request.

Made-to-Order & Special Orders

All made-to-order, custom-ordered, and personalized items are final sale and are not eligible for return or exchange. This includes:

• Made-to-Order Jewelry

• Special Order Loose Diamonds

Order Cancellations

• Once production has begun, orders for custom or made-to-order items cannot be canceled.
• If your order is eligible for cancellation, we will refund the amount paid, minus any non-refundable deposits or fees incurred during processing.

Refunds

• After we receive and inspect your returned item, we will notify you of the refund status.
• If approved, your refund will be issued to your original payment method.
  Please allow a few business days for the refund to reflect on your account.

Exchanges

• If you would like to exchange an item, please contact us at info@princessbridediamonds.com and we will discuss your options and assist you with the process.

How to Initiate a Return or Exchange

1. Contact our customer service team within 14 days of delivery to request a return authorization.

2. Carefully package the item in its original packaging, including all tags and documentation.

3. Ship the item back to us using the provided return shipping label (for domestic orders).

4. Once we receive the item and verify its condition, we will process your refund or exchange accordingly.

How to Package Your Return

• Step 1: Acquire the Right Boxes
  Use the original ring box and double-box the item for protection during shipping.
• Step 2: Pack Your Jewelry
  Wrap the jewelry securely and place it inside the inner box.
• Step 3: Seal and Label
  Use strong tape to seal the outer box and clearly attach the return shipping label.
• Step 4: Drop Off at an Official Location
  Drop the package off at an authorized shipping center (FedEx, UPS, etc.).

Questions?

If you have any questions or concerns about our returns and exchanges policy, please don’t hesitate to contact us.
Our customer service team is here to assist you at info@princessbridediamonds.com

At Princess Bride Diamonds, we proudly stand behind our jewelry with a comprehensive Lifetime Service Warranty.

Warranty Coverage Includes:

• Free Cleanings and Check-Ups: Complimentary jewelry cleanings and inspections to maintain brilliance and integrity.

• Prong Re-Tightening: Complimentary prong inspections and adjustments to ensure gemstone security.

• Manufacturing Defects: Free repairs of any manufacturing-related issues.

• One Free Polishing or Rhodium Plating (First Year): Keep your jewelry looking beautiful with one complimentary polishing or plating service within the first year of purchase.

• One Free Resizing (First Year): Adjust your jewelry for the perfect fit with a complimentary resizing within the first year.

Warranty Limitations:

Please be aware of the following exclusions:

• Normal Wear and Tear: Regular use and minor scratches are not covered.

• Third-Party Repairs: Repairs or alterations by other jewelers void this warranty.

• Loss of Center Stones or Stones Valued at $500 or More: Not covered by warranty.

• Complete Loss or Theft: Replacement due to loss or theft is not covered.

Shipping Costs:

• Domestic U.S. Clients: Buyers are responsible for shipping costs associated with warranty services.

• International Clients: Buyers are responsible for all shipping costs, duties, taxes, and applicable fees.

Jewelry Care Recommendations:

• Regular Maintenance: Regular inspections are recommended to maintain your jewelry's condition.

• Avoid Harsh Conditions: Limit jewelry exposure to chemicals, extreme temperatures, and rough surfaces.

For additional details or specific warranty inquiries, please contact us directly.