Your fine jewelry is made to last a lifetime, but like anything valuable, it needs proper care. Follow these tips to keep your pieces looking beautiful and secure for years to come.

Daily Wear Tips

Jewelry is best worn with care in mind.

• Put it on last when getting ready, and take it off first when winding down.

• Keep a designated dish or pouch nearby when removing jewelry.

• Avoid wearing rings or bracelets while sleeping to prevent wear on prongs or delicate chains.

Routine & Physical Activity

Everyday tasks and workouts can put stress on your jewelry.

• Remove pieces before showering, cooking, gardening, or cleaning.

• Avoid wearing jewelry at the gym, during sports, or while lifting—this reduces the risk of impact damage or loosening stones.

Avoid Exposure to Chemicals

Chemicals can dull or even corrode both metals and gemstones.

• Remove jewelry before using cleaning products or hand sanitizers.

• Avoid lotions, perfumes, and hairsprays while wearing jewelry.

• Take jewelry off before swimming in pools or hot tubs.

Sunlight and Heat

Certain gemstones, like amethyst, kunzite, and opal, can fade or become damaged from prolonged sunlight or heat exposure.

• Store jewelry in a cool, dry place, away from direct sunlight or heating sources.

Cleaning and Storage

Gentle Cleaning
Use mild dish soap, warm water, and a soft toothbrush to clean your pieces. Pat dry with a lint-free cloth. Avoid using abrasive materials or harsh chemicals.

Storage
Keep each piece in a soft pouch or its own compartment inside a jewelry box to prevent scratching and tangling.

Professional Cleaning
Bring your jewelry in for a professional cleaning and inspection as often as you like! This service is always available and included for free with your purchase.

Handling and Maintenance

Gentle Handling
Always handle your jewelry by its band or chain, not the gemstone. This prevents loosening over time.

Repairs
If something feels loose or looks damaged, stop wearing the piece and bring it in right away for assessment and repair.

Regular Checks
Get into the habit of examining your jewelry for loose stones, worn prongs, or surface damage. Early detection can prevent costly fixes later.

Additional Care Options

Our Warranty
We stand by our craftsmanship and offer warranty coverage for qualifying pieces. Ask us for full details.

JM Lifetime Care Plan
We offer the Jewelers Mutual Lifetime Care Plan to cover routine maintenance like resizing, retipping prongs, and professional cleaning—for life.

Jewelers Mutual Insurance
For full protection against loss, theft, or accidental damage, we recommend insuring your fine jewelry with Jewelers Mutual, a trusted name in jewelry protection.

At Princess Bride Diamonds, we take pride in delivering your fine jewelry with exceptional care and attention. Whether you're purchasing a ready-to-ship piece or a custom engagement ring, our team ensures each order is safely processed and shipped to your door — wherever you are in the world.

📦 Processing Times

In-Stock Jewelry:
Orders for in-stock pieces are processed within 1–3 business days.

Made-to-Order Jewelry:
Custom and made-to-order pieces typically require 6–8 weeks for production. Each product page includes specific timing details for that item.

Rush Orders:
Need your piece sooner? We may be able to help! Please email us at contact@princessbridediamonds.com to inquire about rush production options. Please note: shipping speed does not reduce production time.

🚚 Shipping Methods & Delivery

We ship all jewelry fully insured with trusted carriers to ensure peace of mind every step of the way.

Tracking:
You’ll receive an email with tracking details once your item is ready to ship.

Signature Required:
All deliveries require an adult signature to ensure your jewelry reaches you safely.

Missed Deliveries:
If a package is returned due to delivery failure, the purchaser is responsible for any re-shipping or return costs.

📅 Estimated Shipping Times

Shipping times begin after the processing period.

• FedEx 2-Day: Delivered within 2 business days (U.S. only)

• FedEx Overnight: Arrives next business day (U.S. only)

• DHL Express International: Typically 3–8 business days depending on location

🌍 International Shipping

We’re proud to offer international shipping to many countries around the world!

Duties and VAT:
All import taxes, duties, and VAT are the responsibility of the customer and will be collected by the carrier (FedEx or DHL) upon delivery.

Unpaid Fees:
If duties or taxes go unpaid and the package is returned, Princess Bride Diamonds cannot be held liable for return fees or shipping charges.

Countries We Ship To

🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇦🇺 Australia
🇦🇹 Austria
🇧🇪 Belgium
🇩🇰 Denmark
🇫🇮 Finland
🇫🇷 France
🇩🇪 Germany
🇭🇰 Hong Kong
🇮🇪 Ireland
🇮🇹 Italy
🇳🇱 Netherlands
🇳🇿 New Zealand
🇳🇴 Norway
🇸🇬 Singapore
🇰🇷 South Korea
🇪🇸 Spain
🇸🇪 Sweden
🇹🇼 Taiwan
🇦🇪 United Arab Emirates

Not seeing your country listed?
Reach out to us at contact@princessbridediamonds.com — we’re happy to explore options for shipping to your location.

Need Help?

If you have any questions about shipping, processing times, international orders, or tracking — our team is here to help.
Email us anytime at contact@princessbridediamonds.com.

We want you to feel confident and happy with your purchase. If you’re not completely satisfied with your ready-to-ship item, we’re here to help under the following guidelines:

Ready-to-Ship Jewelry & In-Stock Loose Diamonds

• Returns and exchanges accepted within 14 days of delivery (U.S. orders only).

• International orders are final sale and not eligible for return or exchange.

• A 10% restocking fee applies to all returns.

• Items must be in original, unworn condition, with all original documentation (e.g., diamond certificates, appraisals).

• Items that show signs of wear or damage will not be accepted.

• Missing documents will incur a $150 replacement fee per item.

• We offer free return shipping labels for eligible U.S. returns — just reach out to request one.

Made-to-Order & Custom Orders

These items are final sale and cannot be returned or exchanged:

• Made-to-order jewelry

• Custom or personalized pieces

• Special order loose diamonds

Order Cancellations

• Once production has started, custom or made-to-order items cannot be canceled.

• If your order is eligible for cancellation, we’ll refund the amount paid minus any non-refundable deposits or fees.

Refunds

• Once we receive and inspect your return, we’ll notify you about your refund status.

• If approved, refunds will be issued to your original payment method.

• Please allow a few business days for the refund to appear on your account.

Exchanges

If you'd like to exchange an item:

• Email us at info@princessbridediamonds.com and we’ll guide you through your options.

How to Start a Return or Exchange

1. Contact us within 14 days of delivery to request return authorization.

2. Carefully package the item in original condition with all documentation.

3. Use the prepaid label (for U.S. orders) to ship it back to us.

4. Once received and verified, we’ll process your refund or exchange.

How to Package Your Return

Step 1: Use the original ring box and double-box for added protection.
Step 2: Wrap jewelry securely inside the inner box.
Step 3: Seal the outer box and attach the provided return label.
Step 4: Drop off the package at an official carrier location (FedEx, UPS, etc.).

Questions?

We’re here for you.
Email us anytime at info@princessbridediamonds.com and we’ll be happy to help.

At Princess Bride Diamonds, we proudly stand behind our jewelry with a comprehensive Lifetime Service Warranty.

Warranty Coverage Includes:

• Free Cleanings and Check-Ups: Complimentary jewelry cleanings and inspections to maintain brilliance and integrity.

• Prong Re-Tightening: Complimentary prong inspections and adjustments to ensure gemstone security.

• Manufacturing Defects: Free repairs of any manufacturing-related issues.

• One Free Polishing or Rhodium Plating (First Year): Keep your jewelry looking beautiful with one complimentary polishing or plating service within the first year of purchase.

• One Free Resizing (First Year): Adjust your jewelry for the perfect fit with a complimentary resizing within the first year.

Warranty Limitations:

Please be aware of the following exclusions:

• Normal Wear and Tear: Regular use and minor scratches are not covered.

• Third-Party Repairs: Repairs or alterations by other jewelers void this warranty.

• Loss of Center Stones or Stones Valued at $500 or More: Not covered by warranty.

• Complete Loss or Theft: Replacement due to loss or theft is not covered.

Shipping Costs:

• Domestic U.S. Clients: Buyers are responsible for shipping costs associated with warranty services.

• International Clients: Buyers are responsible for all shipping costs, duties, taxes, and applicable fees.

Jewelry Care Recommendations:

• Regular Maintenance: Regular inspections are recommended to maintain your jewelry's condition.

• Avoid Harsh Conditions: Limit jewelry exposure to chemicals, extreme temperatures, and rough surfaces.

For additional details or specific warranty inquiries, please contact us directly.