Fine jewelry is durable but not indestructible. Follow these key tips to care for your engagement ring:

1. Avoid Chemicals: Remove your ring when using cleaners or swimming.
2. Inspect Regularly: Check for loose stones or prongs.
3. Clean Properly: Use mild soap, water, and a soft toothbrush.
4. Store Safely: Keep in a soft pouch or separate compartment.
5. Handle with Care: Hold by the band, not the stone.

For more detailed information, click here to read our full care guide.

At Princess Bride Diamonds, we strive to provide a seamless shopping experience. Below you'll find an overview of our shipping and processing policies:

Processing Time:

• In-Stock Items: Processed within 1-3 business days.

• Made-to-Order Items: Production typically takes 6-8 weeks.

Rush Orders:

If you require a faster turnaround, please contact us directly to discuss potential options. Please note that selecting expedited shipping will not speed up the production time.

Shipping Notification:

Once your order is ready to ship, you'll receive an email containing tracking information.

Delivery Requirements:

A signature is required upon delivery to ensure your order arrives safely. If a package is returned due to unsuccessful delivery attempts, additional shipping costs will be the purchaser's responsibility.

International Orders:

International customers are responsible for duties, taxes, and VAT, which are typically collected by the carrier (e.g., FedEx, DHL) upon delivery. Failure to pay these fees may result in the package being returned.

1. Ready-to-Ship Returns: Accepted within 14 days for new, unused items with free return shipping provided.
2. Restocking Fee: A 10% restocking fee applies to all returns.
3. Condition: Damaged or worn items will not be accepted; all returns must include the original documentation.
4. Document Replacement Fee: A $150 fee will be charged for missing diamond certificates or other essential documents.
5. Final Sale Items: All made-to-order, custom-ordered, and personalized items are final sale and not eligible for return or exchange.

For more detailed information, click here to read our full returns policy.

At Princess Bride Diamonds, we proudly stand behind our jewelry with a comprehensive Lifetime Service Warranty.

Warranty Coverage Includes:

• Free Cleanings and Check-Ups: Complimentary jewelry cleanings and inspections to maintain brilliance and integrity.

• Prong Re-Tightening: Complimentary prong inspections and adjustments to ensure gemstone security.

• Manufacturing Defects: Free repairs of any manufacturing-related issues.

• One Free Polishing or Rhodium Plating (First Year): Keep your jewelry looking beautiful with one complimentary polishing or plating service within the first year of purchase.

• One Free Resizing (First Year): Adjust your jewelry for the perfect fit with a complimentary resizing within the first year.

Warranty Limitations:

Please be aware of the following exclusions:

• Normal Wear and Tear: Regular use and minor scratches are not covered.

• Third-Party Repairs: Repairs or alterations by other jewelers void this warranty.

• Loss of Center Stones or Stones Valued at $500 or More: Not covered by warranty.

• Complete Loss or Theft: Replacement due to loss or theft is not covered.

Shipping Costs:

• Domestic U.S. Clients: Buyers are responsible for shipping costs associated with warranty services.

• International Clients: Buyers are responsible for all shipping costs, duties, taxes, and applicable fees.

Jewelry Care Recommendations:

• Regular Maintenance: Regular inspections are recommended to maintain your jewelry's condition.

• Avoid Harsh Conditions: Limit jewelry exposure to chemicals, extreme temperatures, and rough surfaces.

For additional details or specific warranty inquiries, please contact us directly.