Jewelry Care
Keep it sparkling for a lifetime
Fine jewelry is made to last, but it isn't indestructible. A few simple habits keep your pieces bright, secure and ready for every day.
Every piece from us includes free professional cleanings and inspections for life.
Everyday wear
Last on, first off
- Put jewelry on as the last step of getting ready.
- Take it off first at the end of the day.
- Keep a dish or pouch where you take it off.
Take it off for
- Showering, swimming, pools and hot tubs
- Cooking, gardening and cleaning
- Workouts, sports and heavy lifting
- Sleeping, which stresses prongs, chains and settings
Keep products away
- Put on lotion, perfume, hairspray, makeup and sunscreen before your jewelry.
- Remove jewelry before using cleaners or hand sanitizer.
- Let everything dry fully before putting it back on.
Heat and sunlight
Some gemstones, like amethyst, kunzite and opal, can fade or change with long exposure to heat and sun. Store them away from windows and heat sources.
Cleaning at home
Cloudy or dull stones are almost always buildup from soap, lotion, makeup, sunscreen and natural skin oils. The good news: it washes off.
Soak
Soak your piece in warm water with a little mild dish soap that has a degreaser.
Brush
Gently scrub with a soft toothbrush, especially under the stone and around the prongs.
Rinse and dry
Rinse well and pat dry with a lint-free cloth. Diamond and gold jewelry can be cleaned as often as you like.
Free professional cleanings for life
In store, we clean your jewelry with an ultrasonic cleaner and degreaser, then a high-powered steam clean, and check every stone and prong while we're at it.
Storage and handling
Store pieces separately
Keep each piece in its own soft pouch or compartment so nothing scratches, tangles or presses on delicate settings.
Handle with care
Hold rings by the band and necklaces by the chain, not the stone. Avoid pulling or bending settings and chains.
Care by jewelry type
Some styles need a little extra attention.
Floating diamond rings
These delicate settings have very little metal around the stone, so it's more exposed to bumps. We recommend an inspection every 3 months, or right away if the stone moves.
Herringbone chains
Very delicate and easy to kink. Always lay them flat, and never bend, twist, hang or layer them with other necklaces. Kinks are often permanent.
Hollow and semi-hollow hoops
Light by design and easy to dent. Store them flat with nothing on top. Dents and crushing can't be repaired.
Tennis bracelet clasps
Clasps loosen with use. If yours opens or closes more easily than before, bring it in right away to be tightened.
Earring backs
Butterfly, push and tension backs loosen over time. If your earrings slide on too easily, our jewelers can usually restore the tension.
Solid high-polish rings
Low maintenance and great for daily wear. Light surface scratches are normal. You get one free polish (yellow gold and platinum) or one free rhodium plating (white gold).
Skin reactions
Why is my jewelry turning my skin green or black?
It's usually skin acidity or buildup from soap, oils, dirt and moisture trapped between your skin and the jewelry, which causes a harmless, temporary reaction. It doesn't mean the jewelry is defective. Clean the piece and your skin, and it should stop.
Why does my ring cause a rash?
Most rashes come from moisture or product trapped under the ring. Dry your hands fully after washing before you put your ring back on, and take it off when you wash your hands often.
Repairs, warranty and coverage
If anything feels loose or looks damaged, stop wearing the piece and bring it in. Catching it early helps prevent a lost stone or a bigger repair.
Lifetime in-store care
Free professional cleanings, inspections and prong tightening for as long as you own your piece.
Warranty
Coverage for manufacturing defects on our engagement rings, wedding bands and fine jewelry.
Lifetime Care Plan
Repair coverage for everyday wear, like resizing, prong retipping, polishing and lost side diamonds.
Jewelry insurance
Protection against loss, theft and accidental damage through Jewelers Mutual.
