This guide organizes all jewelry care information by topic for clarity, ease of reference, and customer education.

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1. General Wear & Daily Care

Best Practices for Everyday Wear

• Put jewelry on last when getting ready and remove it first at the end of the day.

• Avoid sleeping in rings, bracelets, or necklaces to prevent stress on prongs, chains, and settings.

• Keep a designated dish or pouch nearby when removing jewelry.

Physical Activity & Lifestyle

• Remove jewelry before showering, cooking, gardening, cleaning, or exercising.

• Avoid wearing jewelry during sports, workouts, or lifting to reduce impact damage and stone loosening.

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2. Chemical, Heat & Environmental Exposure

Chemicals & Products

• Remove jewelry before using cleaning products or hand sanitizer.

• Avoid lotions, perfumes, hairsprays, makeup, and sunscreen while wearing jewelry.

• Remove jewelry before swimming in pools or hot tubs.

Heat & Sunlight

• Certain gemstones, including amethyst, kunzite, and opal, are sensitive to prolonged heat and sunlight.

• Store jewelry away from direct sunlight and heat sources.

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3. Cleaning & Brilliance Maintenance

Cloudy or Dull Diamonds and Gemstones

• Dull or cloudy stones are most often caused by buildup from soap, shampoo, conditioner, lotion, makeup, sunscreen, dead skin, and natural oils.

• Avoid touching gemstones directly to minimize oil transfer.

• Remove jewelry before applying personal care products.

At-Home Cleaning

• Diamond and gold jewelry may be cleaned as often as needed.

• Use warm water, mild dish soap with a degreaser, and a soft toothbrush.

• Rinse thoroughly and pat dry with a lint-free cloth.

Professional Cleaning

• Professional cleanings and inspections are available complimentary for life.

• In-store cleaning includes ultrasonic cleaning with degreasers, followed by high-powered steam cleaning.

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4. Storage & Handling

Proper Storage

• Store each piece separately in a soft pouch or individual compartment.

• Prevent stacking, tangling, or pressure on delicate items.

Handling Jewelry

• Always handle jewelry by the band or chain, not the gemstone.

• Avoid unnecessary pulling or bending of settings or chains.

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5. Special Care by Jewelry Type

Herringbone Chains

• Extremely delicate and prone to kinking.

• Must always be laid flat.

• Never bend, twist, stack, hang, or layer with other necklaces.

• Kinks are often permanent and may not be repairable.

Hollow or Semi-Hollow Hoop Earrings

• Lightweight by design and easily damaged.

• Must be stored flat with nothing placed on top.

• Dents or crushing are permanent and not repairable.

Butterfly, Push Back & Tension Earring Backs

• Naturally loosen over time with wear.

• If earrings slide on too easily, they require adjustment.

• In most cases, tension can be restored by a master jeweler.

Tennis Bracelet Clasps

• Clasps may loosen with frequent use.

• If the clasp feels easier to open or close, bring it in immediately for retightening.

Floating Diamond Rings

• Extremely delicate settings with minimal prong coverage.

• Stones are more vulnerable to impact and loosening.

• Recommended inspections every 3 months or at the first sign of movement.

Solid High-Polish Rings

• Low maintenance and suitable for daily wear.

• Surface scratches are normal over time.

• Includes one complimentary polishing for yellow gold and platinum, and one complimentary rhodium plating for white gold.

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6. Skin Discoloration & Irritation

Jewelry Turning Skin Green or Black

• Most commonly caused by skin acidity or buildup trapped between the skin and jewelry.

• Soap residue, oils, dirt, and moisture can create a temporary chemical reaction.

• This discoloration is harmless and does not indicate a defect in the jewelry.

Skin Irritation or Rashes

• Typically caused by moisture or product buildup trapped against the skin.

• Dry hands thoroughly after washing before putting jewelry back on.

• Remove jewelry during frequent hand washing or exposure to moisture.

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7. Inspections, Repairs & Long-Term Care

Routine Inspections

• Regularly check for loose stones, worn prongs, or damage.

• Early detection helps prevent stone loss or major repairs.

Repairs

• If anything feels loose or appears damaged, stop wearing the piece and bring it in immediately.

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8. Warranty, Lifetime Care & Insurance

Lifetime In-Store Care

• All jewelry includes complimentary lifetime professional cleanings, inspections, and prong retightening.

Warranty Coverage

• Warranty coverage is available for qualifying pieces. Please ask for full details.

Jewelers Mutual Lifetime Care Plan

• Covers routine maintenance such as resizing, prong retipping, and professional cleaning for life.

Jewelry Insurance

• For full protection against loss, theft, or accidental damage, jewelry insurance through Jewelers Mutual is strongly recommended.

At Princess Bride Diamonds, we take pride in delivering your fine jewelry with exceptional care and attention. Whether you are purchasing a ready-to-ship piece or a custom engagement ring, our team ensures each order is carefully processed and shipped securely to your door, wherever you are in the world.

📦 Processing Times

In-Stock Jewelry
Orders for in-stock pieces are processed within 1 to 3 business days.

Made-to-Order Jewelry
Custom and made-to-order pieces typically require 6 to 8 weeks for production. Each product page includes specific timing details for that item.

Rush Orders
Need your piece sooner? We may be able to help! Please email us at contact@princessbridediamonds.com to inquire about rush production options. Please note that shipping speed does not reduce production time.

🚚 Shipping Methods & Delivery

We ship all jewelry fully insured with trusted carriers to ensure peace of mind every step of the way.

Tracking
You will receive an email with tracking details once your item is ready to ship.

Signature Required
All deliveries require an adult signature to ensure your jewelry reaches you safely.

Missed Deliveries
If a package is returned due to a failed delivery attempt, the purchaser is responsible for any re-shipping or return costs.

Shipping Address Changes
Once an item has shipped, we are unable to reroute or change the delivery address.

📅 Estimated Shipping Times
Shipping times begin after the processing period is complete.

• FedEx 2-Day: Delivered within 2 business days (U.S. only)

• FedEx Overnight: Arrives the next business day (U.S. only)

• DHL Express International: Typically 3 to 8 business days, depending on location

🌍 International Shipping

We are proud to offer international shipping to many countries around the world.

Duties and VAT
All import taxes, duties, and VAT are the responsibility of the customer and will be collected by the carrier (FedEx or DHL) upon delivery.

Unpaid Fees
If duties or taxes go unpaid and the package is returned, Princess Bride Diamonds cannot be held liable for return fees or shipping charges.

Countries We Ship To

🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇦🇺 Australia
🇦🇹 Austria
🇧🇪 Belgium
🇩🇰 Denmark
🇫🇮 Finland
🇫🇷 France
🇩🇪 Germany
🇭🇰 Hong Kong
🇮🇪 Ireland
🇮🇹 Italy
🇳🇱 Netherlands
🇳🇿 New Zealand
🇳🇴 Norway
🇸🇬 Singapore
🇰🇷 South Korea
🇪🇸 Spain
🇸🇪 Sweden
🇹🇼 Taiwan
🇦🇪 United Arab Emirates

Not seeing your country listed?
Please reach out to us at contact@princessbridediamonds.com. We are happy to explore shipping options for your location.

Need Help?

If you have any questions about shipping, processing times, international orders, or tracking, our team is here to help.
Email us anytime at contact@princessbridediamonds.com

We want you to feel confident and happy with your purchase. If you’re not completely satisfied with your ready-to-ship item, we’re here to help under the following guidelines:

Ready-to-Ship Jewelry & In-Stock Loose Diamonds

• Returns and exchanges accepted within 14 days of delivery (U.S. orders only).

• International orders are final sale and not eligible for return or exchange.

• A 10% restocking fee applies to all returns.

• Items must be in original, unworn condition, with all original documentation (e.g., diamond certificates, appraisals).

• Items that show signs of wear or damage will not be accepted.

• Missing documents will incur a $150 replacement fee per item.

• We offer free return shipping labels for eligible U.S. returns — just reach out to request one.

Made-to-Order & Custom Orders

These items are final sale and cannot be returned or exchanged:

• Made-to-order jewelry

• Custom or personalized pieces

• Special order loose diamonds

Order Cancellations

• Once production has started, custom or made-to-order items cannot be canceled.

• If your order is eligible for cancellation, we’ll refund the amount paid minus any non-refundable deposits or fees.

Refunds

• Once we receive and inspect your return, we’ll notify you about your refund status.

• If approved, refunds will be issued to your original payment method.

• Please allow a few business days for the refund to appear on your account.

Exchanges

If you'd like to exchange an item:

• Email us at info@princessbridediamonds.com and we’ll guide you through your options.

How to Start a Return or Exchange

1. Contact us within 14 days of delivery to request return authorization.

2. Carefully package the item in original condition with all documentation.

3. Use the prepaid label (for U.S. orders) to ship it back to us.

4. Once received and verified, we’ll process your refund or exchange.

How to Package Your Return

Step 1: Use the original ring box and double-box for added protection.
Step 2: Wrap jewelry securely inside the inner box.
Step 3: Seal the outer box and attach the provided return label.
Step 4: Drop off the package at an official carrier location (FedEx, UPS, etc.).

Questions?

We’re here for you.
Email us anytime at info@princessbridediamonds.com and we’ll be happy to help.

At Princess Bride Diamonds, we proudly stand behind our jewelry with a comprehensive Lifetime Service Warranty.

Warranty Coverage Includes:

• Free Cleanings and Check-Ups: Complimentary jewelry cleanings and inspections to maintain brilliance and integrity.

• Prong Re-Tightening: Complimentary prong inspections and adjustments to ensure gemstone security.

• Manufacturing Defects: Free repairs of any manufacturing-related issues.

• One Free Polishing or Rhodium Plating (First Year): Keep your jewelry looking beautiful with one complimentary polishing or plating service within the first year of purchase.

• One Free Resizing (First Year): Adjust your jewelry for the perfect fit with a complimentary resizing within the first year.

Warranty Limitations:

Please be aware of the following exclusions:

• Normal Wear and Tear: Regular use and minor scratches are not covered.

• Third-Party Repairs: Repairs or alterations by other jewelers void this warranty.

• Loss of Center Stones or Stones Valued at $500 or More: Not covered by warranty.

• Complete Loss or Theft: Replacement due to loss or theft is not covered.

Shipping Costs:

• Domestic U.S. Clients: Buyers are responsible for shipping costs associated with warranty services.

• International Clients: Buyers are responsible for all shipping costs, duties, taxes, and applicable fees.

Jewelry Care Recommendations:

• Regular Maintenance: Regular inspections are recommended to maintain your jewelry's condition.

• Avoid Harsh Conditions: Limit jewelry exposure to chemicals, extreme temperatures, and rough surfaces.

For additional details or specific warranty inquiries, please contact us directly.