2ct East West Oval Brandi Necklace

Fine jewelry is designed to be worn and enjoyed, but proper care is essential to maintain its beauty and longevity.

Daily Wear

Put jewelry on last when getting ready and remove it first at the end of the day. Avoid wearing jewelry while sleeping, exercising, showering, swimming, or performing activities that may cause impact, pressure, or exposure to chemicals.

Stone & Material Care

Some gemstones and materials require extra attention:

• 
  Pearls are delicate and should be kept away from perfumes, lotions, chemicals, and moisture.
  
• 
  Opals and other porous or delicate gemstones are sensitive to heat, chemicals, and impact.
  
• 
  Diamonds and sapphires are durable but can still loosen with impact and should be inspected periodically.
  

For delicate or porous stones such as pearls, opals, and similar gemstones, do not soak your jewelry during cleaning. Always clean gently and ensure the piece is completely dry before wearing or storing.

Chains & Lightweight Jewelry

• 
  Herringbone chains are extremely delicate and must always be laid flat. They should never be bent, twisted, stacked, hung, or layered. Kinking is permanent and not repairable.
  
• 
  Hollow or semi-hollow jewelry is lightweight by design and should never be stacked or placed under pressure. Once dented or crushed, these pieces cannot be repaired.
  

Cleaning & Maintenance

Jewelry may appear dull over time due to buildup from lotions, soaps, makeup, sunscreen, and natural oils. Remove jewelry before applying products and avoid touching stones directly when possible.

At-home cleaning may be done using warm water, mild dish soap with a degreaser, and a soft toothbrush. Rinse thoroughly and pat dry with a lint-free cloth.

Complimentary professional cleanings, inspections, and prong retightening are available for life.

Storage

Store each piece separately in a soft pouch or jewelry box compartment to prevent scratching, tangling, or pressure damage.

For detailed care instructions and jewelry-specific guidance, please visit our

Full Jewelry Care Guide.

Shipping & Processing (Made-to-Order Jewelry)

Production Time

Made-to-order and custom pieces require approximately 6 to 8 weeks for production before shipment. Production timelines are listed on each product page.

Shipping & Delivery

• Fully insured shipping via trusted carriers.
• Adult signature required on all deliveries.
• Tracking details are emailed once your piece is ready to ship.
• Shipping address changes are not permitted after shipment.
  

Rush Orders

Rush production may be available upon request. Please email contact@princessbridediamonds.com before purchasing. Shipping speed does not reduce production time.

International Orders

• International shipping is available to select countries.
• Customers are responsible for all duties, VAT, and import fees collected upon delivery.
  

For complete details on production timelines, shipping methods, and international policies, please review our

Full Shipping & Processing Policy

Returns and exchanges are accepted within 14 days of delivery for U.S. orders only.

International orders are final sale and not eligible for return or exchange.

A 10% restocking fee applies to all approved returns.

Items must be returned in original, unworn condition with all original documentation included, such as diamond certificates and appraisals. Items showing signs of wear or damage will not be accepted.

Missing documentation will result in a $150 replacement fee per item.

Eligible U.S. returns may request a free return shipping label by contacting our team.

View our full Returns & Refunds Policy for additional details.

Credit & Debit Cards

Visa, MasterCard, American Express, and Discover accepted. All transactions are securely processed.

Apple Pay

Available in-store and online for fast, secure checkout.

PayPal & PayPal Credit

Convenient online checkout with financing options available, subject to credit approval. U.S. and international customers supported.

Shop Pay

Express checkout with installment plans available through Shop Pay Installments, approval required.

Affirm Financing

Buy now and pay over time with fixed monthly payments. Rates from 0% APR or 10–36% APR. No hidden or late fees, subject to approval.

Wells Fargo Financing

Special financing available for qualified customers. Apply online or in-store.

Bank Wire Transfer

Recommended for high-value purchases. Orders are processed once payment is received and verified.

Cash (In-Store Only)

Receive a 2% discount when payment is made entirely in cash. Debit cards do not qualify.

Half-Payment Plan

Available in-store and online. Requires a 50% deposit with the remaining balance due within 90 days. Merchandise is released once paid in full. After 24 hours, deposits are non-refundable.

For questions or assistance selecting the best option, please contact our team.