LOW MAINTENANCE
Solitaires
Simple settings with no side stones. Our standard warranty usually covers what you need.
EXTENDED PROTECTION
JM Lifetime Care Plan
Lifetime repair coverage for everyday wear, from prongs to polishing, with free insured shipping both ways.
Available for US clients. Must be added when you purchase your jewelry.
Is it right for my ring?
RECOMMENDED
Pavé and side stones
More small stones and prongs means more everyday wear. The plan covers resetting and prong repairs.
HIGHLY RECOMMENDED
Delicate settings
Floating diamonds, thin bands and intricate designs benefit most from lifetime care.
What's covered
Broken, bent or worn prongs
Stone resetting
Ring resizing
Thinning or cracked bands
Broken clasps, chains and bracelets
Chain kinks and soldering
Cracked or chipped stones replaced
Stones lost from a defective setting
Refinishing and polishing
Scratch and tarnish removal
Earring posts and backs
Pearl restringing
Free insured shipping both ways
Lifetime coverage
Care Plan vs. our standard warranty
| Coverage | Standard warranty | JM Care Plan |
|---|---|---|
| Free cleanings and checkups | ✓ | ✓ |
| Prong tightening | ✓ | ✓ |
| Manufacturing defects | ✓ | ✓ |
| Worn or broken prongs from everyday wear | — | ✓ |
| Resizing and polishing beyond the first year | — | ✓ |
| Chipped stones and broken chains | — | ✓ |
| Free insured repair shipping | — | ✓ |
How to get it
1
Pick your tier
Enter your jewelry's price and we'll match the right plan.
2
Add it with your purchase
Online at checkout or in store, before your piece leaves us.
3
Keep your receipt
It's your proof of coverage. Lost it? Just contact us.
Not covered: Loss or theft of the entire piece, and clients outside the US. For loss and theft, we recommend Jewelers Mutual insurance. Learn about insurance
Care Plan FAQ
Can I add the plan later?
The plan must be purchased with your jewelry, at checkout online or before it leaves our store.
How do I use my plan?
Text or email us with your receipt. We'll book a same-day repair appointment or send a free insured shipping label.
Can I transfer the plan?
Yes. If your piece is a gift, the plan can be transferred to the recipient within 180 days.
Do I need regular checkups?
Yes, routine inspections keep your coverage active, and they're free at our showroom.
Can I cancel the plan?
All care plans are final sale.
