✦ Contact our team by text or email to schedule your repair before purchasing this label.

✦ Enter the original buyer’s name for the item(s) being returned.

✦ Select the required service(s) at checkout.

✦ After purchase, our team will create your shipping label and send it via email or text.

✦ Valid for domestic U.S. shipping only.

✦ Includes 100% insured coverage.

Orders are reviewed and shipping labels are created during our business hours, 10:00 AM to 6:00 PM PST. Orders placed outside of these hours will be processed the next business day. Your label will be sent via email or text once it is ready.

Please securely package your jewelry to prevent movement or damage during transit. We recommend placing the item in its original jewelry box, then placing that box inside a padded shipping box.

For step-by-step instructions and packaging tips, please visit our full Return Packaging Guide.

Returns must be dropped off at an official UPS or FedEx location. Please do not use third-party shipping stores, drop boxes, or authorized retailers, as these locations may not properly scan or accept insured shipments.

You will need two Express boxes to properly package your return, one small box and one medium box. All returns must be double boxed for insurance coverage to remain valid.

Free Express boxes are available directly from UPS or FedEx retail locations at no charge. Simply ask for a small and medium Express box at the counter.