At Princess Bride Diamonds, we strive to ensure your returns are as smooth and secure as your initial purchase. Proper packaging is crucial to ensure that your item is protected and that the insurance coverage is effective in the event of damage, loss, or theft during transit. Please follow the steps below carefully to package your return correctly:
For your return shipment, it is essential to use a double-boxing method with courier-specific express boxes. You can reuse the boxes your item originally shipped in, provided they are still in good condition (no tears, rips, or holes). If you no longer have the original shipping boxes or if they are not in good condition, you can obtain new boxes for free by visiting any official UPS or FedEx location. Ask specifically for express boxes in small and medium sizes. These boxes are provided by FedEx and UPS at no cost, eliminating the need to purchase shipping boxes.
Carefully seal the outer box with strong packing tape, ensuring all seams and edges are securely taped to prevent the box from opening during transit. Attach the shipping label, which you can purchase from us, to the top of the outer box. Ensure that the label is visible and that any old labels on the box are removed or completely obscured.
Once your package is ready, take it to an official UPS or FedEx center for shipping. Please do not use third-party courier services as this could affect the insurance coverage and security of your returned item.
Should you have any questions or concerns, please don't hesitate to reach out to our customer service team at contact@princessbridediamonds.com or 714-899-1122.
