Charles & Colvard Gemstone Warranty
CHARLES & COLVARD® LIMITED WARRANTY - CREATED GEMSTONES
Charles & Colvard® provides a Limited Lifetime Warranty that applies to your purchase of Charles & Colvard Created Moissanite® gem(s). The terms of the Limited Lifetime Warranty include a warranty against defects in material and workmanship in the gem(s).
- This Limited Lifetime Warranty covers optical properties of the stone including brilliance and fire, and the physical integrity of the stone including chipping, breaking, scratching, and abrasions. It does not cover damage or defects as a result of abuse, misuse, loss, or theft of your gem(s).
- ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT COVERED BY THIS LIMITED LIFETIME WARRANTY IS THAT, DURING YOUR LIFETIME, CHARLES & COLVARD® WILL, AT ITS OPTION, REPAIR THE ITEM(S), OR REPLACE WITH A GEMSTONE(S) OF EQUAL OR GREATER QUALITY, WITHOUT CHARGE TO YOU. YOU WILL BE RESPONSIBLE FOR ANY COST OF SHIPMENT OF YOUR GEM(S) TO CHARLES & COLVARD®, AND CHARLES & COLVARD® WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS DURING SHIPMENT.
- The Limited Warranty is effective as of the date of purchase. Receiving any remedy provided herein requires you to have registered your purchase online at warranty.charlesandcolvard.com within 30 days of purchase.
- Your Charles & Colvard Created Moissanite® gem(s) are subject to the terms as set forth herein. In the unlikely event you have an issue or concern with your gem(s), please contact Charles & Colvard at 1-800-210-GEMS, with a copy of your receipt and warranty card, and a customer service representative will direct you accordingly.
- This Limited Lifetime Warranty applies to the sale of the gem(s) directly to the end-consumer purchaser. This Limited Lifetime Warranty is transferrable by the end-consumer purchaser only where the gem(s) are gifted to a third-person, provided that the recipient of the gifted gem(s) registers the transferred Warranty directly with Charles & Colvard and presents to it the end-consumer’s purchase receipt and a valid government-issued form of personal identification.
- Charles & Colvard® does not endorse or approve any third-party alterations or treatments to any Charles & Colvard Created Moissanite®. Such processes may be temporary and could lessen the durability and value of the gem(s). Accordingly, any third-party alterations or treatments will void the Charles & Colvard Created Moissanite® Limited Lifetime Warranty that accompanies each purchase.
- Your purchase, including this Limited Lifetime Warranty, is governed by the substantive laws of North Carolina without giving effect to any conflict of laws provisions.